Skype protocol

src: msdnshared.blob.core.windows.net The Skype protocol is a proprietary Internet telephony network based on peer-to-peer architecture, us...

The Call Centre

src: ichef.bbci.co.uk The Call Centre is a BBC fly-on-the-wall documentary following staff at a Welsh call centre - Swansea's third lar...

Web conferencing

src: image.shutterstock.com Web conferencing may be used as an umbrella term for various types of online collaborative services including w...

Predictive dialer

src: i.ytimg.com A predictive dialer dials a list of telephone numbers and connects answered dials to people making calls, often referred t...

Comparison of VoIP software

src: i.ytimg.com This is a comparison of voice over IP ( VoIP ) software used to conduct telephone-like voice conversations across Interne...

Interactive voice response

src: i.ytimg.com Interactive voice response ( IVR ) is a technology that allows a computer to interact with humans through the use of voice...

Traffic pumping

src: i.ytimg.com Traffic pumping , also known as access stimulation , is a controversial practice by which some local exchange telephone car...